Cricx Cricket Privacy Policy — your data is completely safe with us

Cricx cricket is deeply committed to the privacy of its members in Bangladesh. This Privacy Policy explains what data we collect, how we use it, and how we keep it safe.

This isn't a document buried in legal jargon — we've written it so you can understand everything clearly. Because you have every right to know how your data is handled.

This policy applies when you use cricx cricket's website, mobile app, or any digital channel. We never sell your information, use it for advertising, or share it without your consent.

Cricx cricket only collects information that is necessary to provide our services. We don't ask for anything we don't need.

How We Collect Information:

• Information provided directly when completing the registration form
• Documents uploaded during the KYC verification process
• Usage data collected automatically while using the platform
• Through cookies & tracking technologies (with your consent)
• Via third-party payment providers

Every piece of information we collect has a defined purpose. cricx cricket never uses your data for anything beyond that.

Purposes for Using Your Data:

• Creating & Managing Accounts
• Payment Processing & Verification
• Fraud & Anti-Money Laundering (AML Policy)
• Meeting Legal Obligations & Regulatory Reporting
• Customer Support & Issue Resolution
• Platform Security & Technical Improvements
• Delivering a personalized experience (with your consent)
• Sending bonus & promotional offers (with your consent)

Cricx cricket shares information only in the following circumstances, and only to the extent necessary:

• Payment Providers: Mobile Pay, Nagad, Rocket, etc. — only the information necessary to complete a transaction.
• Identity Verification Services: Authorized third parties for KYC purposes — held to the same privacy standards as we are.
• Law Enforcement Agencies: When required by a court order or legal obligation — you will be notified where legally permitted.
• Licensing Authority: Minimum data required for regulatory reporting.
• Technology Partners: For server hosting and security services — they are data processors, not data owners.

Cricx cricket employs industry-leading technical measures to protect your data:

• 256-bit TLS/SSL Encryption: All data transfers take place over encrypted channels.
• AES-256 Storage Encryption: Sensitive information stored in the database is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Penetration Testing: System audits conducted by independent security specialists.
• ISO-27001 Certified Data Centre: Operated in accordance with international security standards.
• Real-Time Monitoring: 24/7 system monitoring to detect unusual activity.
• Staff Training: A trained data protection team with strict access controls in place.

Cookies are used on the cricx cricket website and app. Cookies are small files stored in your browser that help enhance your experience.

Most browsers offer built-in cookie controls. Please note that disabling essential cookies may affect the functionality of certain features.

Cricx cricket guarantees the following rights in accordance with GDPR and international data protection laws:

To exercise any of your rights support@cricxcricket.comEmail us at or reach us via live chat. We are obligated to respond within 30 days.

Cricx cricket does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Information: Until account closure
• Transaction Records: Up to 7 years as required by law
• KYC Documents: 5 years after account closure (AML policy)
• Support conversations: 3 years after last contact
• Marketing Information: Deleted immediately upon withdrawal of consent
• Inactive accounts: A notice is sent after 12 months of inactivity; if there is no response within a further 6 months, your data will be deleted.

Cricx cricket strictly enforces an 18+ policy. We do not knowingly collect or store any information from individuals under the age of 18.

If we discover that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

Cricx cricket reserves the right to update this Privacy Policy at any time. When changes are made, our policy is:

• You will be notified by email at least 14 days before any significant changes take effect.
• The date of the latest update will always be shown at the top of the page
• Continued use of the platform after any changes will be considered your acceptance of the updated policy
• Contact support to request a previous version

For any privacy-related questions or concerns, please contact our dedicated data protection team:

• Email: privacy@cricxcricket.com
• General Support: support@cricxcricket.com
• Live Chat: 24/7 via website or app
• Response Time: Within 72 hours (usually sooner)

If you are not satisfied with our response, you have the right to lodge a complaint with our licensing authority or the applicable data protection authority.