Cricx Cricket FAQ — Answers to All Your Questions

Only one. Each mobile number and email address can be linked to a single account. Multiple accounts violate cricx cricket's terms and may result in all accounts being suspended.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes under 3 minutes.

An NID is not required for initial registration. However, a copy of your NID or passport may be requested during KYC verification at the time of your first large withdrawal. This is done in line with international standards.

Contact support and submit a request to close your account. The process will be completed within 24 hours. Any remaining balance will be returned to your registered payment method.

Yes, but only after KYC verification. Submit a request to support with a copy of your ID. For security reasons, this cannot be done directly from your account.

After multiple incorrect password attempts, your account will be temporarily locked for 30 minutes. If you're still having trouble after that, contact support via live chat — your account will be unlocked immediately once your identity is verified.

Cricx cricket is strictly for users aged 18 and above. Registration by minors is not permitted. Age must be verified during account creation.

The minimum deposit is just ৳500, which also qualifies you for the welcome bonus. There is no fixed maximum deposit limit, though caps may apply depending on your account verification level.

Withdrawals are typically sent to Mobile Pay or Nagad within 15 minutes. During peak hours, it may take up to 2–4 hours. Bank transfers take 1–2 business days.

The minimum withdrawal is ৳500. You can withdraw up to ৳2,00,000 per day. VIP members are eligible for higher limits.

Wait 30 minutes first. If the funds still haven't arrived, contact us via live chat with your transaction ID or a screenshot. Most cases are resolved within 30 minutes.

Cricx cricket does not charge any fees. However, your mobile banking service (Mobile Pay/Nagad) may apply their own charges, which are paid directly to them.

A withdrawal can be cancelled from your account while it is still Pending. Once processing has begun, it cannot be cancelled. Contact Live Chat for a quick cancellation.

Cricx cricket currently focuses on Bangladeshi mobile banking and bank transfers. Crypto payments are not yet available. An announcement will be made if this changes in the future.

The wagering requirement for the welcome bonus is 8x (you must bet 8 times the bonus amount). For example: if you receive a ৳1,000 bonus, you must place ৳8,000 in bets. Full terms Terms & Conditions on the page.

Every Monday, a cashback of 5–15% on your net losses from the previous week is automatically credited to your account. The higher your VIP tier, the higher your cashback rate.

You can earn a referral bonus of ৳500 to ৳2,000 for every successful referral. Once your friend registers and makes their first deposit, the bonus will be credited to your account.

The welcome bonus is valid for 30 days. If the wagering requirement is not met within this period, the bonus will be forfeited. Other bonuses have their own expiry terms stated separately.

Special promo codes are sent via email, SMS, and app notifications, and are also available through cricx cricket's official channels. Do not use codes from unverified sources.

Common reasons for not receiving a bonus: using multiple accounts, having already claimed the bonus, or not meeting the requirements. If you have an issue, contact support with your transaction ID.

With live betting, you can place bets on ongoing matches using real-time odds. Odds update every moment, and you can bet at any point during the match — with ball-by-ball updates throughout.

The minimum bet in most markets starts from ৳20. Some special markets may have different minimums — the bet slip will always show the applicable amount.

If a match is cancelled or abandoned, all bets are voided and stakes are fully refunded. If 5 or more overs have been bowled, the result may be considered valid — please refer to the terms and conditions.

Decimal odds are the simplest format. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (including your stake). Higher odds mean a lower chance of winning but a bigger payout.

Cash Out lets you settle a bet before it concludes — locking in a profit or cutting your losses. Simply click the Cash Out button when it appears in the live betting section.

Yes, you can bet on multiple matches at once through Parlay (combo) betting. Win all of them and you'll take home a big payout — but if any one of them loses, the entire bet is lost.

Log in and go to My Account > Bet History to view the full details of all your bets — date, odds, result, and amount. You can also download the data in CSV format.

Go to Account Settings > Security > Two-Factor Authentication to enable it. You will receive an OTP on your mobile each time you log in, significantly improving your account security.

No. cricx cricket never sells or shares your personal information with third parties. Data is only disclosed to regulatory authorities when required by law or for fraud prevention purposes. Learn more Privacy Policy on the page.

Change your password immediately and notify support via live chat. Your account will be temporarily frozen while the issue is investigated. Never share your password with anyone.

Yes. cricx cricket operates under an international gaming licence. Third-party audits are conducted to ensure fair play. Full licence details About Us on the page.

Deposit limits, loss limits, session time limits, self-exclusion — all features available at no charge. Learn more Responsible Gaming on the page.

You earn 1 point for every ৳100 wagered. Casino games may earn more points. Points can be redeemed for bonuses, free bets, or converted to cash.

Higher cashback rates, faster withdrawals, a dedicated account manager, exclusive tournaments, and special gifts. Diamond members receive an annual special reward.

Points may expire after 3 months of inactivity, so make sure to place a bet regularly. At the VIP Diamond tier, points never expire.

Your tier is reviewed once per calendar year. If you don't have enough points, you may drop to a lower tier — but you'll be given a 3-month grace period.

Full VIP Program Details VIP page See the full breakdown — tiers, points chart, and all benefits explained.

Yes, completely free. There are no charges for downloading or installing the app, and no additional fees for using it.

When an update is available, you'll see a notification when opening the app. Tap "Update Now" to install the latest version. You can also update manually App Page can also be used to update.

The app offers biometric login, push notifications, faster loading, and offline score viewing. The website has all the same features but without the app's smart experience.

Start by closing the app and reopening it. If that doesn't help, clear the cache. If the issue persists, uninstall and reinstall the app. If you're still having trouble, reach out via live chat.